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Sustainability
Grievance Redress Mechanism

Grievance Redress Mechanism

Parties that are directly and/or significantly affected by environmental and social risks arising from the Bank's operational and financing activities are invited to submit complaints to the Bank. All received complaints are systematically documented and responded to promptly.

The Grievance Redress Mechanism (GRM), developed and implemented by TKYB, adheres to international standards. A specific GRM is also established for each financed project and is managed in an integrated manner. This mechanism functions effectively across all projects, ensuring that all stakeholder groups, particularly disadvantaged groups, are informed about its existence through project-specific GRMs. As a crucial element of stakeholder engagement, this mechanism not only enhances social sustainability but also improves stakeholder satisfaction, thereby fostering a positive impact.

This mechanism is also supported by environmental and social audits, which monitor the environmental and social impacts of the Bank’s operations, enabling the early identification of non-compliances and adverse effects. Any identified issues are promptly rectified in accordance with established protocols, and mechanisms for monitoring and reporting are activated to monitor the efficacy of the processes.

To submit a complaint, please complete the form available on our Contact page. Please click here for the contact form.

International Resource Grievance Redress Mechanism

Asian Infrastructure Investment Bank (AIIB) Renewable Energy and Energy Efficiency Credit / Policy Statement

On December 10, 2019, the Development and Investment Bank of Türkiye (TKYB) secured its initial USD 200 million loan from the Asian Infrastructure Investment Bank (AIIB) for investments in Renewable Energy and Energy Efficiency. Following the successful allocation of this credit, TKYB received an additional USD 100 million in financing to support private sector investments in Renewable Energy and Energy Efficiency across Türkiye.

The Asian Infrastructure Investment Bank (AIIB) has established the Project-Affected People’s Mechanism (PPM) policy for projects financed through the aforementioned agreements. Individuals affected by these projects who have environmental or social concerns are encouraged to convey these issues through TKYB’s grievance mechanism aor directly to AIIB management. If the resolution of these concerns does not meet their expectations, they have the right to escalate their complaints to the PPM. For more comprehensive information regarding the support provided by the PPM, you may visit the "How We Can Help You - Project-Affected People’s Mechanism" section on the AIIB website.

KfW Credit Facility and International Climate Initiative (IKI) Grant

TKYB is the implementing agency for the climate finance credit facility and grant facility funded by KfW and the International Climate Initiative (IKI). IKI has an established grievance mechanism for projects they funded in 2023, and complaints can be submitted via the following link: Independent Complaint Mechanism | Internationale Klimaschutzinitiative (IKI).